Service Level Agreement For Electrical Services
We strive to provide a 99.9% level of service for network and server operating hours. This percentage of operating time is a monthly value and is calculated exclusively by our monitoring systems or by accredited/contract external monitoring services (z.B pingdom.com). If we do not comply with our 99.9% guarantee and this is not due to one of the following exceptions, credits will be made available to each customer on request on a case-by-case basis. We do not write a full month service for minor downtime. This would not be financially viable for us and would only have a negative impact on the level of service we offer you. “Partial refunds for partial downtime” is our standard policy. In extreme circumstances, we can distribute full monthly credits, but this is dealt with on a case-by-case basis. Operating time is as status.electrichosting.net/ or available to the private sector and is measured by StatusCake. Details of the calculation of the credits are available below. Our customers do not receive credits under this agreement in connection with a failure or defect of our network of suppliers, which is by or in relation to: Anyone who visits this site can be considered in this agreement as; Visitors. All persons who purchase or use electric accommodation services may be considered customers or consumers in this agreement. Please note that in the document we “/”we”/”our”/electric accommodation” means that Electric Studio Ltd company registered in England no.: 5533762 and “you”/”your” refers to you as The Customer.
The agreement on the level of service for electric accommodation can be shortened to ALS. Important note: This document is often updated. Please get into the habit of checking it from time to time to stay abreast of our service agreements. Our website is behind all the devices in our network. Defective equipment is rare, but cannot be predicted or avoided. We only use branded material of the highest quality and performance. We will replace as soon as possible any defective hardware that affects the performance level of the devices, including hardware problems that cause server drops or speed problems. Hardware errors that lead to full network/server outages/downtime are also corrected as quickly as possible. Router errors are an exception to this SLA warranty and may require on-site engineers or emergency personnel to resolve the issue. The router failure is resolved by current contracts with external companies and backbone suppliers for emergency repair in the event of a problem of this type.
We replace all defective hardware on dedicated servers (rented or rented), free for the customer, with an unlimited free replacement directive.